If you're using macOS and the Safari browser to control your show, you may find that audio cues don't work. Here's a guide to help:
If there's still no audio, it's probable that Safari is blocking sound auto-play. This block is standard Safari behaviour designed to avoid audio adverts annoying users, but needs to be removed for OctoCue.
To do this:
We've seen this issue if you try to install OctoCue Receiver on a 32-bit version of Windows - only 64-bit Windows is supported.
For more details, see this information from Microsoft on how to check which version of Windows you're running.
Given the 4 GB RAM limit on 32-bit Windows, we wouldn't recommend running a show on a 32-bit OS.
If you're getting a message similar to the one above, you may need to:
OctoCue uses UDP messages on network port 60345 to send show data from the PowerPoint add-in to OctoCue Receiver.
If another program is using port 60345, this data may not be received correctly and notes will not be available.
To help diagnose this issue:
If you do find other programs using port 60345, please drop us an email to email@example.com so we can help future users that may have issues.